Refund & Return Policy

Returns

Is it possible to return my order?

Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

Return Conditions

To be eligible for a return, the following conditions must be met:

1. The order must include all original parts and components, and the packaging must be in its original condition.

2. The product must show normal handling; damage caused by careless use is excluded.

3. Products where hygiene is important must be thoroughly cleaned before returning.

4. Any defects must be reported immediately upon receipt.

5. We reserve the right to charge the customer for return shipping costs.

6. Returns will be processed within 7 working days and, if approved, officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How to Return Your Order

If your order meets the above conditions, please follow these steps:

1. Send an email to info@shopselune.com.

2. Include the following information in your email:

   • Order number

   • Reason for the return request

   • Photo of the product (in case of damage)

   • First name and last name

   • Customer address

Once we receive your request, we will provide you with the correct return address.

Important

Do not send your return to the sender address. Always wait for confirmation from our support team.

Return shipping costs are the responsibility of the customer.

Right of Withdrawal

Cancellation Period

You have the right to withdraw from your purchase within 14 days of receiving your order.

This applies only if you are a consumer (a natural person acting outside of business purposes).

Cancellation Conditions

To exercise your right of withdrawal:

• You must notify us by email of your decision to cancel.

• The withdrawal is completed once we have received the returned goods.

Important Notice on Order Processing

As we use a fully automated system, orders are processed immediately after being placed.

Therefore:

• Orders cannot be cancelled once they are in transit.

• You must wait until the product is delivered before initiating a return.

Return Shipping

• All return shipments are sent to our central warehouse in Asia.

• Return shipping costs are paid by the customer.

Refunds

If you withdraw from this contract:

• We will refund all payments received from you.

• This excludes any delivery costs, if applicable.

• Refunds will be processed within 14 days after receiving the returned goods.

Refunds will be issued using the same payment method used for the original transaction, unless agreed otherwise.

You will not be charged any fees for the refund.