Reach the Selune team
Have a question that isn’t covered below? Send us a message — we read every enquiry and we’re always happy to help.
Send a message
Tell us how we can help and we’ll get back to you by email, usually within 1–2 business days.
Email us
Prefer your own inbox? Write to us anytime. If you’re contacting us about an order, please include your order number.
Frequently asked questions.
A few helpful answers about orders, shipping, returns and getting in touch with Selune.
When will my order be dispatched?
Orders are typically dispatched within 1–2 working days. Once your order has been shipped, you’ll receive a confirmation email with your tracking information when available.
How can I track my order?
Once your order is on its way, we’ll send your tracking information to the email address used at checkout. You can use the tracking link in that email to follow the latest delivery updates.
Can I change or cancel my order?
If you need to change or cancel an order, contact us at info@shopselune.com as soon as possible. We’ll always do our best to help, but once an order has entered processing or has been dispatched, changes may no longer be possible.
What if I entered the wrong shipping address?
Please email us at info@shopselune.com as soon as you notice the mistake and include your order number and the correct address. If the order has not yet been processed or shipped, we’ll do our best to update it for you.
What is your return policy?
If you’re not satisfied with your order, contact us within 30 days of delivery and our team will guide you through the next steps. Please include your order number so we can assist you as quickly as possible.
What should I do if my order arrives damaged or incorrect?
Please contact us at info@shopselune.com and include your order number, a short description of the issue and clear photos of the item and packaging. Our team will review it and help you with the appropriate next step.
Where does Selune ship?
Available shipping destinations and delivery options are shown during checkout. Enter your delivery address to see the options currently available for your location.
I have a question about a product. Can you help?
Absolutely. If you’re unsure about how to use a Selune product, its ingredients or which product may fit your routine, send us a message through the contact form or email info@shopselune.com and we’ll be happy to help.
How long does it take to receive a reply?
We aim to respond to customer enquiries within 1–2 business days, Monday through Friday. During particularly busy periods, responses may take a little longer.
How can I contact Selune?
You can use the contact form above or email us directly at info@shopselune.com. If your question is about an existing order, please include your order number so we can assist you faster.
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